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Resources A practical guide to blending bots, the crowd and live agents in your contact centre
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A practical guide to blending bots, the crowd and live agents in your contact centre

In this thought leadership article, Paul discusses whether robots will be taking over contact centre jobs in the future or will the requirement for an emotional connection between a customer and the organisation remain a stronger influence?

http://customerthink.com/a-practical-guide-to-blending-bots-the-crowd-and-live-agents-in-your-contact-centre-of-the-future

Recent Posts

  • Moving to digital customer service
  • What role will messaging play in your contact centre of the future?
  • A contact centre strategy for our times
  • A practical guide to blending bots, the crowd and live agents in your contact centre
  • Best contact centre metrics to use

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Find out how MCX can help you apply these methods to drive out improvements within your operation.

recent resources

Moving to digital customer service

22nd June 2018

What role will messaging play in your contact centre of the future?

15th May 2018

awards

UK Customer Experience Awards

Paul Weald uses his multi-channel contact centre specialism to judge for UK Customer Experience Awards. Having worked in the industry for 20 years, his experience covers all aspects of people, process, technology, operations and customer experience.

Since 2007, Paul has been a judge in both the European Contact Centre Awards and for UK Customer Experience Awards.

Find Paul on LinkedIn
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