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Resources Why marketers should exploit micro-influencers in digital messaging support across their pre-sales customer journeys?
Business Innovation

Why marketers should exploit micro-influencers in digital messaging support across their pre-sales customer journeys?

In this thought leadership piece, Paul explores how marketers are using digital conversations to drive customer engagement by adding a human interaction to messaging

https://customerthink.com/why-marketers-should-exploit-micro-influencers-in-digital-messaging-support-across-their-pre-sales-customer-journeys/

Recent Posts

  • Performance improvement in contact centres – how to enable the 3R’s
  • Why marketers should exploit micro-influencers in digital messaging support across their pre-sales customer journeys?
  • The role for chatbots – how do they make you feel?
  • Moving to digital customer service
  • What role will messaging play in your contact centre of the future?

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Find out how MCX can help you apply these methods to drive out improvements within your operation.

recent resources

Performance improvement in contact centres – how to enable the 3R’s

13th July 2021

Why marketers should exploit micro-influencers in digital messaging support across their pre-sales customer journeys?

13th July 2021

awards

UK Customer Experience Awards

Paul Weald uses his multi-channel contact centre specialism to judge for UK Customer Experience Awards. Having worked in the industry for 20 years, his experience covers all aspects of people, process, technology, operations and customer experience.

Since 2007, Paul has been a judge in both the European Contact Centre Awards and for UK Customer Experience Awards.

Find Paul on LinkedIn
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