Digital Customer Support

Tips for engaging customers online

Following his experiences as a judge at the 2016 UK Customer Experience Awards, Paul outlines five top tips that you could take to improve the effectiveness of digital support.
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Business Improvement

Incentives schemes that work

In this article – one of the most popular ever published on the Call Centre Helper site – Paul explains the role that reward and recognition play in contact centre operations
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Business Innovation

How do you spot a VIP?

Following an unexpected upgrade on a flight to the States, Paul blogs about role customer knowledge played in the airline’s decision making
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