[cs_content _p=’2′][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ _bp_base=”4_4″ _label=”Introduction” style=”margin: 0px;padding: 30px 0px 20px;”][cs_row inner_container=”true” marginless_columns=”false” _bp_base=”4_4″ style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h1″ looks_like=”h2″ accent=”false” class=”mt0″ style=”margin-bottom:20px;”]Providing the enablers to excel[/x_custom_headline][cs_element_layout_div _id=”5″ ][cs_element_image _id=”6″ ][/cs_element_layout_div][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” _bp_base=”4_4″ _label=”New Item 2″ style=”margin: 20px auto 0px;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/1″ style=”padding: 0px;”][x_columnize]

MCX believes that every organisation can excel in how it serves its customers – how well you deliver customer service is a true differentiator. Our years of judging the UK Customer Experience Awards mean that we understand what it takes to achieve excellence in contact centre operations, and we expect that every one of our clients will be on that journey to be the best that they can.

The rise in consumer popularity of the smart phone allied to the ability to provide digital apps and online self-service is the catalyst to transform the traditional contact centre into a true multi-channel support organisation. We understand the tools and methods that can help you to serve customers via their preferred method of contact – whether that is via social media, online web chat or by adding the visual dimension to telephone calls. It is our mission to share with you what we know so that you can improve your operations and achieve your Customer Service goals.

The good news is that the latest innovations – such as crowdsourcing – make it so much easier to provide new methods of customer contact using digital communities. The technology barriers of cost and technical IT know-how have been knocked down so that every contact centre operation, regardless of size, can now exploit these services on a path towards excellence. We believe we can show you how.

[/x_columnize][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” _bp_base=”4_4″ style=”margin: 0px auto;padding: 0px;”][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ _bp_base=”4_4″ _label=”Challenges” style=”margin: 0px;padding: 0px 0px 45px;”][cs_row inner_container=”true” marginless_columns=”false” _bp_base=”4_4″ _label=”New Item 3″ style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h3″ looks_like=”h4″ accent=”false” class=”mt0″]Do you recognise the following challenges in your organisation[/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” _bp_base=”4_4″ style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/3″ style=”padding: 0px;”][x_card animation=”flip-from-top” center_vertically=”true” front_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(250, 49%, 21%); color: #ffffff; background-color: hsl(251, 48%, 34%);” front_icon=”” front_icon_size=”36px” front_icon_color=”#99cbed” front_title=”abandon rates too high” front_text=”management attention on the fact that Service Levels are not being met” back_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(33, 76%, 40%); color: #ffffff; background-color: hsl(33, 76%, 48%);” back_title=”operational excellence” back_text=”MCX can help you find solutions” back_button_text=”MCX solution” back_button_link=”http://www.mcx.co.uk/how-we-help/operational-excellence/” back_button_color=”#ffffff” back_button_bg_color=”hsl(31, 100%, 50%)” padding=”5% 5% 5% 5%”][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/3″ style=”padding: 0px;”][x_card animation=”flip-from-top” center_vertically=”true” front_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(250, 49%, 21%); color: #ffffff; background-color: hsl(251, 48%, 34%);” front_icon=”” front_icon_size=”36px” front_icon_color=”#99cbed” front_title=”insufficient resources to support customer contact ” front_text=”agents feel under pressure to support multiple channels (phone, email and chat)” back_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(33, 76%, 40%); color: #ffffff; background-color: hsl(33, 76%, 48%);” back_title=”technology justification” back_text=”MCX can help you find solutions” back_button_text=”MCX solution” back_button_link=”http://www.mcx.co.uk/how-we-help/achieving-success/” back_button_color=”#ffffff” back_button_bg_color=”hsl(31, 100%, 50%)” padding=”5% 5% 5% 5%” class=”home-cards”][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/3″ style=”padding: 0px;”][x_card animation=”flip-from-top” center_vertically=”true” front_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(250, 49%, 21%); color: #ffffff; background-color: hsl(251, 48%, 34%);” front_icon=”” front_icon_size=”36px” front_icon_color=”#99cbed” front_title=”out of date technology” front_text=”a backlog of IT projects where the contact centre never seems to get to the top of the list” back_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(33, 76%, 40%); color: #ffffff; background-color: hsl(33, 76%, 48%);” back_title=”multi-channel contact” back_text=”MCX can help you find solutions” back_button_text=”MCX solution” back_button_link=”http://www.mcx.co.uk/how-we-help/innovation/” back_button_color=”#ffffff” back_button_bg_color=”hsl(31, 100%, 50%)” padding=”5% 5% 5% 5%”][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” _bp_base=”4_4″ _label=”New Item 2″ style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/2″ style=”padding: 0px;”][x_card animation=”flip-from-top” center_vertically=”true” front_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(250, 49%, 21%); color: #ffffff; background-color: hsl(251, 48%, 34%);” front_icon=”” front_icon_size=”36px” front_icon_color=”#99cbed” front_title=”fragmented silos across the organisation” front_text=”too many disparate teams with different agendas and no common purpose” back_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(33, 76%, 40%); color: #ffffff; background-color: hsl(33, 76%, 48%);” back_title=”common vision and purpose ” back_text=”MCX can help you find solutions” back_button_text=”MCX solution” back_button_link=”http://www.mcx.co.uk/how-we-help/strategic-opportunity/” back_button_color=”#ffffff” back_button_bg_color=”hsl(31, 100%, 50%)” padding=”5% 5% 5% 5%”][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/2″ style=”padding: 0px;”][x_card animation=”flip-from-top” center_vertically=”true” front_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(250, 49%, 21%); color: #ffffff; background-color: hsl(251, 48%, 34%);” front_icon=”” front_icon_size=”36px” front_icon_color=”#99cbed” front_title=”high levels of customer churn” front_text=”losing too many customers at the point of service renewal” back_style=”border-width: 8px 8px 8px 8px; border-style: solid; border-color: hsl(33, 76%, 40%); color: #ffffff; background-color: hsl(33, 76%, 48%);” back_title=”keeping customers” back_text=”MCX can help you find solutions” back_button_text=”MCX solution” back_button_link=”http://www.mcx.co.uk/how-we-help/keeping-customers/” back_button_color=”#ffffff” back_button_bg_color=”hsl(31, 100%, 50%)” padding=”5% 5% 5% 5%”][/cs_column][/cs_row][/cs_section][/cs_content]