Following his experiences as a judge at the 2016 UK Customer Experience Awards, Paul outlines …
Incentives schemes that work
In this article – one of the most popular ever published on the Call Centre …
Best Practices for Using Web Chat
In this recorded webinar, Paul considers the operational factors in managing web chat in the …
Seven great ways to improve your customer experience
Following his experiences as a judge at the Customer Experience Awards, Paul outlines the seven …
How to transform customer contact
In this recorded webinar, Paul looks for opportunities to reduce customer effort in the contact …
5 great ways to improve customer satisfaction
In this recorded webinar, Paul uses his judging experience to highlight the evolution of customer …