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Home 2018 June

Post Archive by Month

Below you'll find a list of all posts from June, 2018

Digital Customer Support

Moving to digital customer service

In this Call Centre Helper webinar, Paul discusses the best approaches when moving to digital …

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Find out how MCX can help you apply these methods to drive out improvements within your operation.

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recent resources

Performance improvement in contact centres – how to enable the 3R’s

13th July 2021

Why marketers should exploit micro-influencers in digital messaging support across their pre-sales customer journeys?

13th July 2021

awards

UK Customer Experience Awards

Paul Weald uses his multi-channel contact centre specialism to judge for UK Customer Experience Awards. Having worked in the industry for 20 years, his experience covers all aspects of people, process, technology, operations and customer experience.

Since 2007, Paul has been a judge in both the European Contact Centre Awards and for UK Customer Experience Awards.

Find Paul on LinkedIn
Copyright Multichannel Customer Experience Ltd 2017