Multichannel Customer Experience

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  • About
  • How we help
    • Operational excellence
    • Achieving success
    • Innovation
    • Strategic opportunity
    • Keeping customers
    • Continuous improvement
  • Resources
2018 May

Post Archive by Month

Below you'll find a list of all posts from May, 2018

Digital Customer Support

What role will messaging play in your contact centre of the future?

In this thought leadership article, Paul looks at the differences between traditional live chat synchronous …

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contact mcx

Find out how MCX can help you apply these methods to drive out improvements within your operation.

recent resources

Moving to digital customer service

22nd June 2018

What role will messaging play in your contact centre of the future?

15th May 2018

awards

UK Customer Experience Awards

Paul Weald uses his multi-channel contact centre specialism to judge for UK Customer Experience Awards. Having worked in the industry for 20 years, his experience covers all aspects of people, process, technology, operations and customer experience.

Since 2007, Paul has been a judge in both the European Contact Centre Awards and for UK Customer Experience Awards.

Find Paul on LinkedIn
Copyright Multichannel Customer Experience Ltd 2017