Following his experiences as a judge at the 2016 UK Customer Experience Awards, Paul outlines five top tips that you could take to improve the effectiveness of digital support.
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Incentives schemes that work
In this article – one of the most popular ever published on the Call Centre Helper site – Paul explains the role that reward and recognition play in contact centre operations
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Best Practices for Using Web Chat
In this recorded webinar, Paul considers the operational factors in managing web chat in the contact centre
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Seven great ways to improve your customer experience
Following his experiences as a judge at the Customer Experience Awards, Paul outlines the seven golden steps that you could take to improve your own customer experience
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How to transform customer contact
In this recorded webinar, Paul looks for opportunities to reduce customer effort in the contact centre
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5 great ways to improve customer satisfaction
In this recorded webinar, Paul uses his judging experience to highlight the evolution of customer service in a multi-channel world
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