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Home Resources Operational excellence

Category Archive

Below you'll find a list of all posts that have been categorized as “Operational excellence”

Digital Customer Support

Best Practices for Using Web Chat

In this recorded webinar, Paul considers the operational factors in managing web chat in the …

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Business Improvement

How to transform customer contact

In this recorded webinar, Paul looks for opportunities to reduce customer effort in the contact …

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awards

UK Customer Experience Awards

Paul Weald uses his multi-channel contact centre specialism to judge for UK Customer Experience Awards. Having worked in the industry for 20 years, his experience covers all aspects of people, process, technology, operations and customer experience.

Since 2007, Paul has been a judge in both the European Contact Centre Awards and for UK Customer Experience Awards.

Find Paul on LinkedIn
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