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Home Resources

MCX Resources

Here are a selection of articles authored by Paul Weald and published across a range of online media that illustrate what contact centre best practice looks like.

Business Improvement

How to transform customer contact

In this recorded webinar, Paul looks for opportunities to reduce customer effort in the contact centre
Read More

Business Improvement

5 great ways to improve customer satisfaction

In this recorded webinar, Paul uses his judging experience to highlight the evolution of customer service in a multi-channel world
Read More

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awards

UK Customer Experience Awards

Paul Weald uses his multi-channel contact centre specialism to judge for UK Customer Experience Awards. Having worked in the industry for 20 years, his experience covers all aspects of people, process, technology, operations and customer experience.

Since 2007, Paul has been a judge in both the European Contact Centre Awards and for UK Customer Experience Awards.

Find Paul on LinkedIn
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